Shipping Policy

MTZ Outbax Shipping Policy

We aim to get your products to you as quickly and safely as possible. Here’s what you need to know about our shipping:

• Pickup: Free pickup is available from our Wanneroo Warehouse by appointment.
• Local Delivery: Delivery within Perth typically takes 24-48 hours, with rates of $120.00 NOR and $150.00 SOR.
• Standard Shipping: Most deliveries take 7-10 business days, though this can vary based on your location. For exact rates and delivery times, please contact us.
• Freight: For shipping outside of our standard delivery options, please contact us for a custom quote.

For any questions or more information, feel free to contact us at info@mtzoutbax.com.au.

Warranty Policy

MTZ Outbax Warranty Policy

MTZ Outbax is committed to providing high-quality products backed by a reliable warranty. All our rooftop tents and awnings come with a 12-month manufacturer’s warranty from the date of purchase.

• Coverage: The warranty covers any defects in material or workmanship.
• Claim Process: To make a warranty claim, contact us at info@mtzoutbax.com.au with proof of purchase and a description of the issue.
• Resolution: We will inspect the product and, if found defective, will repair or replace it as needed.
• Exclusions: The warranty does not cover damage due to misuse, accidents, or unauthorised modifications.